Accessing Student Accounts
STUDENT ACCESS TO TRANSACT
Access the student accounts system by following the instructions below:
- Go to my.hanover.edu and login.
- Click Administration
- Click Student Accounts
- Click Make a Payment
Please note: you will also have the opportunity to create Authorized User accounts for parents, spouses or anyone that needs to access your billing information. Authorized Users will only have access to view bills, make payments, setup payment plans, and view payment history on the student account. They do not have access to financial aid, grades or other online student information.
The Student Account Online will allow the student to:
- View Current Balance
- Make Payments
- Review Billing for the Current Term
- Setup Text Message Alerts
- Create Authorized User Accounts
MAKE STUDENT PAYMENT
Make Student Account Payment / Transact
(authorized user account required)
QUESTIONS?
Student Accounts
financialservices@hanover.edu
Student Account Refunds
refunds@hanover.edu
Contact Student Financial Services at 812-866-7041 or by email financialservices@hanover.edu with any questions/concerns.
CREATING AUTHORIZED USERS IN TRANSACT
Students: before creating an Authorized User account, make sure you have a valid email address for each Authorized User.
- Go to my.hanover.edu and login.
- Click Administration
- Click Student Accounts
- Click Make a Payment
Upon logging into Transact, you will need to navigate to the My Account page tab in order to setup an Authorized User.
- In the Payers section, click on Send a Payer Invitation. Enter the payers name and email address.
- You may enter a message that will be included with the email notification that is sent to your Authorized User.
- Your Authorized User will receive an email notification from noreply@hanover.edu. This message will include their username, temporary password and the website to access which is: https://commerce.cashnet.com/hanoverpay.
- Your Authorized User will be prompted to enter their username and temporary password, then prompted to change the temporary password to a password of their choosing.
- You may establish up to 99 Authorized Users.
Contact Student Financial Services at 812-866-7041 or by email financialservices@hanover.edu with any questions/concerns.
Payment Due Date
The payment deadline for each semester in 2025 – 2026 are:
- Fall 2025 – August 22, 2025
- Electronic statements will be available mid-July in Transact
- Spring 2026 – December 19, 2025
- Electronic statements will be available mid-November in Transact
- Summer 2026 – May 1, 2026
- Electronic statements will be available at the end of March in Transact
Failure to make payment on time will prevent access to class registration, transcripts, diplomas, and course schedules may be cancelled. A late fee may also be assessed if the balance remains unresolved.
How to Pay your Bill
Pay Online through Transact
- Electronic Check/ACH – funds will be taken from the bank account you designate (no additional fee)
- Credit/Debit Card – Transact charges a 2.85% processing fee for all domestic card payments and 4.25% processing fee for international card payments
- 529 Plan Payments – Transact charges a $10 fee per payment
Pay by Mailing a Check
Please include your student’s name and student id number with the check and mail to:
Hanover College
Attn: Business Office
517 Ball Drive
Hanover, IN 47243
Pay in Person
The Business Office in the Long Administration building accepts cash and check payments. They are open Monday-Friday 8 a.m.-5 p.m. and closed for lunch from 12 p.m.-1 p.m. each day.
Refunds
Students who withdraw from school or drop courses affecting their bills, including overloads and music lessons, during an enrollment period will be granted adjustments of tuition and fees as follows:
| Attendance of up to one week (student treated as no-show) | 100% |
| Attendance of any part of the second week | 75% |
| Week Three | 50% |
1098-T FAQs
Some of the more frequently asked questions are listed below. Should you have a question for which you cannot find an answer, please email financialservices@hanover.edu.
What is IRS Form 1098-T?
It is an informational form filed with the Internal Revenue Service to report the amounts billed to you for qualified tuition, related expenses, and other related information. The primary purpose of IRS Form 1098-T is to inform you that we have provided this required information to the IRS.
Why did I receive a Form 1098-T?
You may be able to take either the tuition and fees deduction or claim an education credit on Form 1040 or 1040A for the qualified tuition and related expenses that were actually paid during the calendar year.
What am I supposed to do with Form 1098-T?
Unfortunately, we cannot provide you tax advice, so we suggest that you contact your accountant or tax advisor if you have specific questions related to your tax requirements and responsibilities. However, we can inform you that you are not required to attach IRS 1098-T to your tax return, but it would be wise to keep it for your records.
How do I get a copy of my 1098-T?
Follow these instructions to view and print your form electronically:
Once you have consented to electronic statements, click on blue “View PDF” button
Log in to My Hanover (my.hanover.edu)
Hover over “Administration” and click on “Student Accounts” in the drop-down list
Scroll down to the “Financial Document Center” subsection
If you have not already, click on the green “Consent to Electronic Statements” button. You will only have to do this once. After you have consented, you will be able to access your 1098-T form electronically each year without consenting again.
Can I get a copy of a previous year’s 1098-T?
Yes, provided that a form was generated and issued to you for the year requested. Please follow instructions 1-4 above. Once you have completed step 4, click on “View all documents” under “Financial Document Center” in the upper right corner. All previous 1098-T Forms will populate. Click on the document you are looking for according to the calendar year.
Why does this form not match the total amounts that I paid to the college?
Hanover College is required to report payment amounts that applied only to tuition and related expenses. This may be less than the total of payments made to the college if part of those payments also paid charges other than qualified tuition and related expenses. Also, be aware that the amounts posted on the form are reported on a calendar year format and not an academic year.
Is the difference between the amount in Box 5 and the amount in Box 1 considered taxable income?
Unfortunately, we cannot provide you with tax advice, so we suggest that you contact your accountant or tax advisor if you have specific questions related to taxable income. The amounts reported on the 1098-T form are informational for certain education-related tax credits.
Why didn’t I receive a 1098-T?
It is likely due to one of the following:
You received no academic credit for the calendar year
Box 5 Scholarships or Grants is greater than Box 1 payments received for qualified tuition and related expenses
You are not a US citizen or resident alien student for tax purposes
The personal information (name, address, TIN, SSN…) is incorrect. What should I do?
This was obtained from information provided to Hanover College. Please contact the College’s Registrar’s Office at 812.866.7051 or email registrar@hanover.edu if any changes need to be made.
What does the amount in Box 1 represent?
This box shows the total payments received in the tax year from any source for qualified tuition and related expenses less than any reimbursements or refunds made that relate to those payments received during the tax year – Per Instructions for Student located on the second page of IRS Form 1098-T.
What does the amount in Box 4 represent?
This box shows any adjustments made for a prior year for qualified tuition and related expenses that were reported on a prior year Form 1098-T. This amount may reduce any allowable education credit that you claimed for the prior year (may result in an increase in tax liability for the year of the refund) – Per Instructions for Student located on the second page of IRS Form 1098-T.
What does the amount in Box 5 represent?
This box shows any adjustments to scholarships or grants for a prior year. This amount may affect any allowable tuition and fees deduction or education credit that you claimed for the prior year. You may have to file an amended income tax return (Form 1040X) for the prior year – Per Instructions for Student located on the second page of IRS Form 1098-T.
What does the amount in Box 6 represent?
This box shows the total of all scholarships or grants administered and processed by the eligible educational institution. The amount of scholarships or grants for the calendar year (including those not reported by the institution) may reduce the amount of the education credit you claim for the year – Per Instructions for Student located on the second page of IRS Form 1098-T.
Why is Box 8 checked?
This shows that you are considered to be carrying at least one-half the normal full-time workload for your course of study at the reporting institution – Per Instructions for Student located on the second page of IRS Form 1098-T.
Why is Box 9 checked?
This shows that you are considered to be enrolled in a program leading to a graduate degree, graduate level certificate, or other recognized graduate-level educational credential – Per Instructions for Student located on the second page of IRS Form 1098-T.
