Non-retaliation statement

Hanover College and the DPT Program prohibits any and all retaliation against individuals raising concerns and complaints/grievances. The non-retaliation policy states that:

“Hanover College strictly prohibits retaliation against any individual for reporting, providing information, exercising one’s rights or responsibilities, or otherwise being involved in the process of responding to, investigating, or addressing any complaints including allegations of sex discrimination, sexual harassment, and sexual violence. Therefore, any retaliation, intimidation, threats, coercion, or discrimination against any such individual, undertaken or attempted either directly or by someone acting on behalf of another, will be addressed in the most serious way by Hanover College. The individuals who engage in such actions are subject to discipline consistent with College procedure. Anyone who is aware of possible retaliation or has other concerns regarding the response to a complaint should report such concerns to the Deputy Title IX Coordinator, to the Title IX Coordinator or to any Student Life staff member, who shall take appropriate actions to address such conduct in a prompt and equitable manner”.

For DPT Faculty, Staff and Students

Persons who report complaints/grievances in good faith are protected from any form of retaliation. Deliberately false allegations are not protected under this good-faith policy.

The DPT Program strives to meet the needs of its faculty and students. Concerns can often be resolved through informal means by direct contact with the individual (e.g., phone, email, face-to-face meeting, or video teleconference).

Formal complaints/grievances should be directed to the DPT Program Director or Provost/Vice-President of Academic Affairs (VPAA).

For complaints/grievances related to academic performance, students should follow the grade appeal policy as described in the DPT Student Handbook.

Any individual may file a complaint/grievance against the DPT Program. When the DPT Program Director is the source of the concerns/complaints/grievances/issue(s), individuals are encouraged to initially contact the DPT Program Director. If the issue cannot be resolved or if direct contact with the DPT Program Director is not appropriate, they may proceed to the Provost/VPAA for assistance with the complaint submission.

Hanover College and the DPT Program prohibits any and all retaliation against individuals raising concerns and complaints/grievances.

The following processes are in place for the DPT Program:

  1. Individuals are expected to bring any concerns and/or issue/s to the appropriate individual/s involved. If the concern and/or issue/s cannot be resolved, faculty and students can file a formal complaint at the Hanover College online consumer complaints form below and attach appropriate documentation. All complaints are routed to the Program Director, Provost and the Special Assistant to the President for Accreditation and External Relations.
  2. Individuals may file a complaint for any aspect of the DPT Program. Complaints/grievances may include, but are not limited to, admissions policies, inappropriate faculty or student conduct, inequities in grading, student complaints against faculty, CCCEs, CIs, patients and/or failure to adhere to Hanover College or DPT Program policies.
  3. Individuals are expected to provide a statement of the complaint/grievance and provide a narrative with specifics about the complaint, provide specific actions desired to resolve the stated issues, and describe the attempts made to resolve the situation.
  4. The DPT Program Director will determine the appropriate course of resolution. Complaints/grievances that fall outside of due process are directed to the DPT Program Director. The Program Director may consult with the Directors within the DPT Program, Human Resources, and/or the Provost/VPAA.
  5. It is the responsibility of the Program Director to ensure that concerns/complaints/grievances/issue(s) are investigated and responded to in a timely and thorough manner.
  6. After submission of a complaint, the Program Director will acknowledge the complaint/grievance and respond to the individual/s that filed the complaint.
  7. All complaints will be treated confidentially to the extent allowable until investigated. The complaint/grievance is only known to the individual/s involved and not openly discussed in any public forum. The DPT Program encourages individuals to promptly seek resolution using the following guidelines:
    1. Any person with a complaint/grievance related to the DPT faculty or staff will contact the DPT Program Director.
    2. The DPT Program Director will decide if the complaint/grievance is academic, personnel, or programmatic in nature and determine the appropriate course of resolution.
    3. The DPT Program Director will work with the Office of Human Resources, the Deputy Title IX Coordinator, and/or the Title IX Coordinator at Hanover College to resolve personnel issues (Staff, faculty, and/or vendor issues).
    4. The DPT Program Director will work with the Office of Human Resources, the Deputy Title IX Coordinator, and/or the Title IX Coordinator at Hanover College to address complaints for student on student related to discrimination, sexual harassment, and/or sexual violence.
    5. The DPT Program Director will direct academic complaints/grievances to the DPT Program Academic Standing and Progression Committee.
    6. The DPT Program Director will direct complaints/grievances related to conduct to the Director of Student Affairs or Director of Clinical Education.
    7. The DPT Program Director will direct complaints related to accessibility issues and/or potential ADA violations to the Accessibility Office.
    8. The DPT Program Director will work with the Directors within the DPT Program to discuss programmatic issues.
  8. The DPT Program Director is responsible for maintaining a record or log of all formal complaints against the program in a securely stored portal in the Hanover College Consumer Complaint website. Recorded information will include the date/time of the complaint, date/time of the incident, nature/description of the complaint, and actions taken to address and resolve the complaint.
  9. Any individual who would like to file a complaint with CAPTE regarding what appears to be the DPT Program’s inability to meet an evaluative criterion may do so by following the directions provided on the CAPTE website (http://www.capteonline.org/Complaints/) or may call the Department of Accreditation of APTA at 703-706-3245.
    1. If a member of the DPT faculty is approached by a student, consumer, or clinical facility staff member regarding the desire to file a complaint with CAPTE, the DPT faculty will direct the complainant to this link: http://www.capteonline.org/Complaints/
    2. Upon receipt of the complaint from CAPTE, the Program Director will inform the Director of Human Resources and the Provost/VPAA. The DPT Program Director will make every attempt to investigate the complaint, reach compliance, and report findings back to CAPTE.
    3. The DPT Program Grievance Policy and Procedures are supplemental to the Hanover College Grievance Procedures. (Section 9.9.0 of the DPT Student Handbook).

For Prospective Students, Clinical Education Sites, Family Members, Employers, the General Public (complaints/grievances that fall outside the realm of due process)

Prospective students, family members, employers, and the general public may file a complaint/grievance against the DPT Program. When the DPT Program Director is the source of the concerns/complaints/grievances/issue(s), individuals are encouraged to contact the DPT Program Director. If the issue cannot be resolved or if direct contact with the DPT Program Director is not appropriate, they may proceed to the Provost/VPAA for assistance with the complaint submission.

The Hanover College and DPT Program prohibits any and all relation against individuals raising concerns and complaints/grievances.

  1. After submission of a complaint, the DPT Program Director will acknowledge the complaint/grievance and respond to the individual/s that filed the complaint.
  2. The DPT Program Director will determine the appropriate course of resolution. Complaints/grievances that fall outside of due process may require consultation with the Directors within the DPT Program, Human Resources, and/or the Provost/VPAA.
  3. It is the responsibility of the Program Director to ensure that concerns/complaints/grievances/issue(s) are investigated and responded to in a timely and thorough manner.
  4. All complaints will be treated confidentially to the extent allowable until investigated. The complaint/grievance is only known to the individual/s involved and not openly discussed in any public forum.
  5. The DPT Program Director is responsible for maintaining a record or log of all formal complaints against the program in a securely stored portal in the Hanover College Consumer Complaint website. Recorded information will include the date/time of the complaint, date/time of the incident, nature/description of the complaint, and actions taken to address and resolve the complaint.
  6. Clinical instructors (CIs) are informed of the complaint process during orientation semi-annually through live or recorded webinars. Complaints from clinical education sites and Cis should be directed in writing to the Director of Clinical Education. The CI should attempt to resolve any concerns/complaints/grievances/issue(s) involving a student in a confidential fashion with their student. The issue should be taken to the DPT Program Director if an amicable resolution is not reached.
  7. Any individual who would like to file a complaint with CAPTE regarding what appears to be the DPT Program’s inability to meet an evaluative criterion may do so by following the directions provided on the CAPTE website (http://www.capteonline.org/Complaints/) or may call the Department of Accreditation of APTA at 703-706-3245.
    1. If a member of the DPT faculty is approached by a student, consumer, or clinical facility staff member regarding the desire to file a complaint with CAPTE, the DPT faculty will direct the complainant to this link: http://www.capteonline.org/Complaints/
    2. Upon receipt of the complaint from CAPTE, the Program Director will inform the Director of Human Resources and the Provost/VPAA. The DPT Program Director will make every attempt to investigate the complaint, reach compliance, and report findings back to CAPTE.

Submit a complaint

Whenever possible, we encourage that incidents are resolved directly with the staff or department involved. Often a complaint can be resolved in this way. However, if an informal approach is neither successful or advisable, a Complaint Form should be submitted.

Your Information

Please share your contact information so we can follow up on your complaint.

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Statement of Complaint

The Complaint Form should be submitted immediately. This generally ensures the availability of all parties involved in the complaint. When completing the Complaint Form, the reporter is expected to respond to all of the following questions as it relates to the complaint.

What is the best way to contact you regarding your complaint?

Supporting Documentation

Up to 3 supporting documents (jpg, png, gif, docx, doc, pdf, txt, msg) may be uploaded. If you have issues uploading your documentation, please send directly to Kay Stokes at stokes@hanover.edu.

Please be sure to review all your information for accuracy before submitting this form.